Privacy Policy
1. Introduction
This Privacy Policy explains how [Michelle Melendez Design, LLC ("we," "us," or "our") collects, uses, shares, and protects personal information when users ("you" or "your") visit our website, interact with our content, or engage our interior design services. We are committed to handling your personal information in a lawful, fair, and transparent manner. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with it. If you do not agree with any part of this Privacy Policy, you should discontinue use of the website and our online services.
2. Information We May Collect
We may collect various types of information from and about you, depending on how you interact with our website and services.
A. Information You Provide Directly
When you choose to interact with us, you may voluntarily provide certain personal information. This can occur when you fill out a contact form, request a consultation, subscribe to a newsletter, download a resource, respond to a survey, or communicate with us by email, phone, or social media. The information you provide may include your name, email address, phone number, mailing address, project details, design preferences, budget information, and any other details you choose to share about your space or project. If you make a payment for our services, your payment information will be processed by our third-party payment processors. We do not store full credit card numbers on our systems.
B. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and your interaction with the site. This information may include your Internet Protocol (IP) address, browser type and version, device type, operating system, the pages you visit on our website, the time and date of your visit, the time spent on each page, the website that referred you to us, and general location information such as city and state. This data is collected through cookies, pixels, log files, and similar tracking technologies and is used primarily to help us understand how visitors use our website so that we can improve its performance, design, and content.
C. Information from Third Parties
We may receive information about you from third-party sources that help us operate and enhance our business. These third parties may include payment processors, scheduling and booking tools, email marketing platforms, customer relationship management (CRM) systems, and social media platforms. For example, if you schedule a consultation through an online booking tool, that tool may share your contact details and appointment information with us. If you interact with our content on social media, the platform may share certain information with us in accordance with its own privacy settings and policies.
3. How We Use Your Information
We use the information we collect for a variety of business and operational purposes related to providing and improving our interior design services. Specifically, we may use your information to respond to your inquiries, schedule and manage consultations, prepare proposals, and deliver design services tailored to your needs. We may use your contact information to send you newsletters, updates, invitations, or marketing communications about our services, events, or resources, provided that you may opt out of such communications at any time by following the unsubscribe instructions in our emails or by contacting us directly. We also use information to improve the functionality, performance, and user experience of our website, including analyzing how visitors navigate and interact with the site. In addition, we may use your information to process payments, manage invoices, and maintain accurate business and financial records. We may also use your information to detect, prevent, and address technical issues, fraud, or other misuse of our website or services, and to comply with applicable legal obligations, regulations, or lawful requests from authorities.
4. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and to help us understand how our website is being used. Cookies are small data files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences or items you have viewed. We may use cookies to remember your settings, personalize content, analyze traffic patterns, and improve the overall performance and usability of the site. We may also use third-party analytics tools and advertising partners that place cookies or similar technologies to help us measure the effectiveness of our marketing efforts and deliver relevant advertisements. You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that if you disable cookies, some features of our website may not function properly or may be less tailored to your preferences.
5. How We Share Information
We may share your personal information with trusted third parties who assist us in operating our business, delivering our services, and maintaining our website. These third parties may include website hosting providers, email marketing platforms, payment processors, scheduling tools, CRM systems, and analytics providers. These service providers are authorized to use your personal information only as necessary to perform services on our behalf and are expected to protect your information in a manner consistent with this Privacy Policy. We may also share information when we believe it is necessary to comply with a legal obligation, such as responding to a subpoena, court order, or other lawful request from public authorities. Additionally, we may share information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our clients or others. In the event of a business transaction, such as a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections. We do not sell or rent your personal information to third parties.
6. Data Security
We take reasonable administrative, technical, and physical measures to safeguard the personal information we collect and store. These measures are designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are responsible for taking reasonable steps to protect your own information, such as using strong passwords and limiting access to your devices.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, maintaining business and financial records, resolving disputes, and complying with legal and regulatory obligations. The specific retention period may vary depending on the type of information and the context in which it was collected. When personal information is no longer needed for these purposes, we will take reasonable steps to delete, anonymize, or otherwise render it unusable, unless we are required by law to retain it for a longer period. You may contact us to request more information about our data retention practices or to request deletion of your personal information, subject to applicable legal requirements.
8. Children’s Privacy
Our website and services are not directed to, and are not intended for, children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information as soon as reasonably practicable. If you believe that a child under 13 has provided personal information to us, please contact us using the contact details provided in this Privacy Policy.
9. Links to Other Websites
Our website may contain links to third-party websites, services, or resources that are not owned or controlled by us. These links are provided for your convenience and reference only. We are not responsible for the content, privacy practices, or security of any third-party websites. When you click on a link to a third-party site, you will be subject to that site’s terms and policies, including its privacy policy. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the right to request access to the personal information we hold about you, the right to request correction or updating of inaccurate or incomplete information, and the right to request deletion of your personal information in certain circumstances. You may also have the right to object to or restrict certain types of processing, as well as the right to withdraw consent where processing is based on your consent. In addition, you may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly. To exercise any of these rights, please contact us at the email address provided below. We may need to verify your identity before responding to your request, and we will respond within a reasonable time frame in accordance with applicable law.
Contact for Rights Requests: [hello@michellemelendez.design.
If you access our website from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States or other countries where our service providers are located. The data protection laws in these countries may differ from those in your country of residence and may not provide the same level of protection. By using our website and providing your information, you consent to the transfer of your information to the United States and to the processing of your information in accordance with this Privacy Policy.
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the website after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the website.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you may contact us using the details below:
[Michelle Melendez Design, LLC]
[michelle@michellemelendez.design
[407-242-6961]
